At KOEAIH GALLERY, we’re committed to making your art-buying experience as seamless and enjoyable as possible. To assist you, we’ve compiled answers to some of the most frequently asked questions about our gallery, purchasing process, shipping, commissions, and more.
If you have additional questions or need further assistance, please don’t hesitate to contact us directly. Our team is here to help you every step of the way as you explore and acquire exceptional works of art.
FAQs
How do you pronounce KOEAIH?
The artist’s chosen name KOEAIH is pronounced ‘coa’ like the beginning of coalition.
Where can I buy new KOEAIH artwork?
New KOEAIH works are available only through KOEAIH GALLERY. The artist is not represented by any other gallery, institution, or dealer — so if it’s not from us, it’s not official.
I want to buy a KOEAIH — how do I know it’s real?
Excellent question — and one worth asking before making a serious investment. Unfortunately, the art market has seen expensive fakes sold with elaborate backstories. To protect collectors, KOEAIH GALLERY offers an authentication service to verify artworks and ensure you are purchasing the real thing.
What is a Certificate of Authenticity (COA)?
A Certificate of Authenticity confirms that your KOEAIH artwork is legitimate, ensuring you can buy, sell, or insure it with confidence. Every official COA is issued exclusively by KOEAIH GALLERY and applies to paintings, prints, sculptures, and other recognized works of art.
Please note: We do not issue COAs for items like posters, stickers, or anything that wasn’t originally created as an artwork.
Do you accept commission requests?
How can I tell if KOEAIH merchandise is genuine?
Official KOEAIH merchandise (prints, apparel, collectibles, etc.) is sold exclusively through KOEAIH GALLERY and our verified online store. If you’re unsure about an item’s authenticity, feel free to contact us for confirmation.
Do you offer business or corporate gifts?
Absolutely. Our fine art makes unforgettable gifts for clients, employees, or partners. From limited-edition prints to custom-designed pieces, we tailor art for your brand’s message. Contact Us.
Do you license the KOEAIH brand?
Yes, we do. If you’re interested in using the KOEAIH brand for branding, merchandise, or creative projects, you can explore licensing options here. Contact Us.
I am a journalist or media professional — who do I contact?
For all press inquiries, statements, and media requests, please Contact Us.
Can I receive an art appraisal?
KOEAIH GALLERY does not provide appraisals for works by other artists or for licensed products created outside of KOEAIH.
For KOEAIH’s own artwork, prices are set directly by the gallery and serve as the most accurate reflection of market value. Because of this, we do not issue separate appraisals for KOEAIH works — the purchase invoice and Certificate of Authenticity (COA) already establish both authenticity and provenance.
If you require a formal third-party appraisal for insurance, estate, or resale purposes, we recommend contacting a licensed appraiser or appraisal organization.
Does adding an item to my cart guarantee that item is available?
We strive to provide you with a positive shopping experience; however, item availability cannot be guaranteed. If we are unable to fulfill your order, we will notify you via email within 3 business days.
Is international shipping available for my order?
We strive to provide you with a positive shopping experience; however, item availability cannot be guaranteed. If we are unable to fulfill your order, we will notify you via email within 3 business days.
Does KOEAIH.com ship to multiple addresses for the same order?
At this time, we cannot ship to multiple addresses for the same order.
What payment methods does KOEAIH.com accept?
We accept major credit cards, PayPal, and the available options at checkout.
Can I use more than one form of payment?
You cannot use more than one credit card on a single order.
Will sales tax be applied to my order?
Sales Tax is collected for applicable states.
Is my credit card information secure?
We utilize a third party, PayPal, to conduct all e-commerce transactions on our behalf. The security of your personal information is important to both of us. PayPal Payments is a PA-DSS compliant service provider and they follow all PCI-DSS requirements and implement additional generally accepted industry standards to protect the personal information submitted to them, both during transmission and once they receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while PayPal strives to use commercially acceptable means to protect your personal information, they cannot guarantee its absolute security.
How do I know that KOEAIH.com received my order?
Once we have received your order, you’ll receive a purchase confirmation to the email address provided during the checkout process. Please be aware that while this email confirms the receipt of your order, it does not guarantee the immediate availability of the merchandise. Note: In rare cases even though we have stock, an item may not pass our quality control inspection during the fulfillment process. In such cases, we will contact you to discuss alternative options. This precaution is in place to ensure that the product(s) meets our quality standards. We appreciate your understanding and cooperation in these circumstances.
Can I cancel my order?
Should you choose to cancel your order, you must contact Customer Service using the Contact page within 24 hours of placing your order.
Can I modify my order?
We cannot offer modifications to orders at this time, but you do have the option to cancel the order and place a new one. Please see above for information on cancelling an order.
How long will it take to receive my order?
Order processing will take 2-3 business days. Transit times are dependent upon the shipping method selected.
How do I track the status of my order?
Once we have shipped your order, you will receive an email update with shipping details and a tracking number. You may follow the link in the email to check the estimated arrival of your package.
How do I return or exchange my order?
All returns must be made in their original conditions and packaging within 14 days of delivery in order to receive an e-commerce credit or exchange. Refunds are not permitted. Limited editions and paintings are final sales. All approved exchanges must be returned in unused, original conditions and packaging. You must contact Customer Service via the Contact page for an authorization number and shipping instructions in order for your return or exchange to be accepted. You will need to detach and fill out the bottom portion of the packing list and clearly mark the shipping box with the authorization number. Note that for exchanges only there is a restocking fee of 10% of the merchandise’s retail price.
What should I do if I receive merchandise that is damaged?
All products are inspected prior to packing and we stand behind our merchandise. Should your items arrive in less than perfect condition, you will need to contact Customer Service via the Contact page within 48 or 72 hours of delivery.
How beneficial is creating a customer account on KOEAIH.com?
With your personalized customer account on KOEAIH.com, you have access to an expedited check out process, ability to review your order history, and you’ll receive invitations to exclusive KOEAIH GALLERY promotional opportunities.
How do I unsubscribe from marketing emails?
You may opt out of all marketing emails by clicking on the unsubscribe button at the bottom of any of these messages sent to you. Please note that we will continue to keep you informed via email regarding the progress of your order.